1. Overview
This Refund and Returns Policy (“Policy”) applies to all products purchased through the Let’s Print That website (“the Site”). It complements our Terms of Service and explains your options if you are not satisfied with your order.
2. Eligibility for Returns and Refunds
- Defective or Incorrect Items: If your product arrives defective, damaged, or not as ordered (wrong design, size, or product type), you are eligible for a replacement or a full refund.
- Custom Products: All personalized/custom-made products are produced specifically for you and are therefore non-refundable unless they are defective or incorrect as described above.
- Non-Custom Items: If we offer non-customized products (e.g., blank items or standard merchandise), these may be returned within 14 days of delivery for a refund, provided they are unused and in original packaging.
3. Timeframe
- You must report any issues with defective or incorrect items within 14 days of the delivery date.
- For eligible non-custom returns, the item must be shipped back to us within 14 days of delivery.
4. How to Initiate a Return or Refund
- Contact our customer support at [email protected] with your order number and a description of the issue.
- For defective or incorrect items, please include clear photos or videos showing the problem.
- Our team will review your request and respond within 3-5 business days with instructions.
5. Refund Process
- Once your return is approved, we will process a refund to your original payment method within 7-10 business days.
- If you choose a replacement for a defective or incorrect item, we will ship the new item at no additional cost to you.
- Shipping costs for returning non-custom items are the responsibility of the customer unless the return is due to our error.
6. Non-Returnable Items
- Any customized or personalized products that are not defective or incorrectly shipped.
- Items returned after the 14-day window.
- Products that have been used, washed, altered, or damaged by the customer.
7. Order Cancellations
- Orders can be canceled only before production begins. Once production starts, cancellations are not allowed.
- If you need to cancel, contact us immediately at [Your Contact Email]. We will confirm if cancellation is possible.
8. Exchanges
- We do not offer direct exchanges. If you need a different size, color, or product, please return the original item (if eligible) and place a new order.
9. Shipping and Handling
- We are not responsible for lost or misdirected return shipments. Please use a trackable shipping service and retain your tracking number.
- Original shipping and handling charges are non-refundable unless the return is due to our error.
10. Contact Us
For any questions about this Policy or to start a return, please reach out to:
Let’s Print That
Email: [email protected]